This privacy policy sets out how Renquic uses and protects any information that you give Renquic when you use this app.
Renquic is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this app, then you can be assured that it will only be used in accordance with this privacy statement.
Renquic may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 March 2023.
We may collect the following information: Name,Contact information including email address, Other information relevant to customer surveys and/or offers. In addition to any protected information or other information that you choose to submit to us, we collect certain information whenever you visit or interact with the services (“usage information”). This usage information may include the browser that you are using, the URL that referred you to our services, all of the areas within our services that you visit, and the time of day, among other information. In addition, we collect your device identifier for your device. A device identifier is a number that is automatically assigned to your device used to access the services, and our computers identify your device by its device identifier. In case of booking via call center, Renquic may record calls for quality and training purposes.
In addition, tracking information is collected as you navigate through our services, including, but not limited to geographic areas. The driver’s mobile phone will send your GPS coordinates, during the ride, to our servers. When you use any of our mobile applications, the mobile application may automatically collect and store some or all of the following information from your mobile device (“mobile device information”), in addition to the device information, including without limitation:
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Requic shall, upon receiving the booking request from You in the manner set out above, proceed to confirm or decline the booking based on the availability of Vehicles at the pickup time, which shall be informed to You vide an SMS or email or call. In the event the booking is confirmed, You shall check the booking details including but not limited to pick up time and pick up place, and if there is incorrect detail, the same needs to be informed to us immediately by calling our call centre.the booking shall be confirmed by Admin and any complaint regarding incorrect details shall be redirected by us to Admin.
The Total Ride Fee will be collected by the Driver or Requic from You at the end of the Ride.
You shall be required to pay such Additional Fee, which will form part of the receipt of the Total Ride Fee.
You shall not smoke and drink in the Vehicles or misbehave with the Driver or act in violation of Applicable Law. In the event You are found to be involved in the activities set out above, You shall be liable to pay a fine to us and we shall also have the right to terminate the Ride. In the event You fail to pay fine after the completion of the Ride, we may at our discretion, take such steps as may be available to us under Applicable Law. You shall also be blacklisted as a result of non-payment of the fine or misbehaving as the case may be, and in such event, Your Account may be terminated by Renquic.
In the event of any contradiction or inconsistency between this User Terms and any other agreement executed between You and Renquic, the terms of the User Terms shall prevail unless the exception has been expressly agreed to in writing by making reference to the relevant Clause sought to be modified under this User Terms.
You have attained at least 18 (eighteen) years of age.
You acknowledge that We rely completely on the information provided by You and We shall not be held liable if You or anyone who uses Your Account to access the Services on the Application is not Eligible to use the same.
If there are any questions regarding this privacy policy you may contact us using the information on the Contact Us page in app.